FAQ

Frequently Asked Questions

Q: Where are your products made?

From Eh to Zed is proud to support Canadian manufacturing. Our apparel is manufactured in Canada, and our designs are finished and pressed here in Alberta.

We believe Canadian culture is worth paying attention to, Canadian stories are worth preserving, and Canadian manufacturing is worth supporting.

Q: What should I expect with delivery?

All From Eh to Zed orders ship from Alberta, Canada. Once your order is packed up and ready to head out into the great Canadian postal wilderness, you’ll receive a shipping confirmation with tracking details.

We pack everything with care and a healthy amount of Canadian goodwill. If your order ever seems lost somewhere between the Rockies and your mailbox, reach out and we’ll help track it down.

Q: How long will my order take to arrive?

Most orders ship within 2–5 business days, though during busy times, markets, new releases, or goose-related emergencies, it may take a little longer.

Shipping times vary depending on where you live, but most Canadian orders arrive within 3–10 business days after they leave our headquarters.

Q: Do you ship outside of Canada?

Yes! We currently ship across Canada, the United States, Australia and New Zealand. Available shipping options and rates are calculated at checkout.

Q: How do returns and exchanges work?

Always Covered

We’ll gladly replace or refund your order if:

  • It arrives damaged or defective.
  • You received the wrong item, size, colour, or product.
  • Your package is lost in transit and never arrives.

Sometimes Covered

We’ll do our best to find a fair solution if:

  • You ordered the wrong size, but the sizing information was unclear.
  • Your order took significantly longer than expected to arrive.
  • You have a special circumstance. Reach out and we’ll see what we can do.

Not Typically Covered

We generally can’t accept returns for:

  • Simple changes of heart.
  • Incorrect sizes ordered when clear sizing information was provided.
  • Normal wear and tear after use.
  • Requests made more than 30 days after delivery.

That said, if something unusual happened, send us a note. We’d much rather have a conversation than hide behind fine print.

Q: What if I still have questions?

Easy! Whether it’s about shipping, sizing, an order, or you just want to say hello, we’d love to hear from you.

jillian@fromehtozed.ca